Return Policy

1. Introduction

We want you to be satisfied with your purchase from Myllora. If you are not entirely happy with your order, you may return eligible products under the conditions described in this policy.

2. Return Eligibility

You may return a product if it meets all of the following conditions:

• The product is unopened and has not been used.
• The product is in its original, sealed packaging.
• The return request is made within 14 days of the delivery date.

3. Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned once their seal has been broken or if they have been opened or used:

• Opened skincare, haircare, or body care products.
• Products without their original packaging or labeling.
• Products that have been altered, damaged, or used after delivery.

4. Return Timeframe

All return requests must be made within 14 calendar days from the date your order was delivered. Returns requested after this period cannot be accepted.

5. Product Condition Requirements

Products must be returned in their original, unopened packaging with all labels and seals intact. The product must be in the same condition as when it was delivered to you.

6. How to Request a Return

To initiate a return, please contact our customer support team with the following information:

• Your order number.
• The product(s) you wish to return.
• The reason for the return.

You can reach us by phone at +212 5 0000 0000, by email at hello@myllora.com, or via WhatsApp.

7. Return Process

Once your return request is approved, we will arrange for the product to be collected from your delivery address. A member of our team will contact you to schedule the collection at a convenient time.

Please ensure the product is securely packed in its original packaging for collection.

8. Refund Process

Once we receive and inspect the returned product, we will process your refund. Refunds are issued using the same method as the original payment — for cash-on-delivery orders, the refund is arranged directly with you.

9. Refund Timing

Refunds are typically processed within a reasonable period after we receive the returned product. We will notify you once the refund has been initiated.

10. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and a description of the issue. We will arrange for the item to be collected and either send a replacement or issue a full refund, as appropriate.

11. Exchanges

We do not offer direct product exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.

12. Shipping and Return Costs

Delivery is included in the product price. Return collection is arranged by Myllora at no additional cost to you for approved returns.

13. Order Cancellation

You may cancel your order before it has been confirmed by phone. Once an order is confirmed and prepared for delivery, cancellation may not be possible. If you need to cancel an order, please contact us as soon as possible.

14. Contact Information

If you have any questions about this Return Policy, please contact us:

Email: hello@myllora.com Phone: +212 5 0000 0000 Address: 12 Health Avenue, Casablanca, Morocco