Privacy Policy

1. Introduction

This Privacy Policy explains how Myllora collects, uses, shares, and protects your personal information when you visit our website (myllora.com) or place an order.

By using our website, you consent to the collection and use of information as described in this policy. If you do not agree, please refrain from using our website.

2. Information We Collect

We collect the following types of information:

Order information: When you place an order, we collect your full name, phone number, email address (if provided), city, commune, and delivery address.

Website usage data: We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and the time and date of your visit.

Contact information: When you contact us by phone, email, or WhatsApp, we collect the information you provide in your message.

3. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders.
• To contact you to confirm your order before delivery.
• To respond to your enquiries and provide customer support.
• To improve our website, products, and services.
• To analyse website traffic and usage patterns to enhance your experience.
• To detect and prevent fraud or misuse of our website.

4. Cookies and Similar Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyse website traffic.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google, to collect and analyse information about how visitors use our website. Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they visited prior to ours.

Google Analytics collects only the IP address assigned to your browser on the date of your visit, not your name or other personally identifying information. The information is used to evaluate the use of our website and compile statistical reports.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout.

6. Meta Pixel (Facebook)

We use the Meta Pixel, an analytics tool provided by Meta Platforms, Inc., to measure the effectiveness of our advertising and understand the actions users take on our website. The Meta Pixel collects information about your browsing behaviour on our site, such as the pages you visit and the products you view.

This information is used to deliver targeted advertisements and measure their effectiveness. The Meta Pixel may also use cookies to collect and store information. For more information about how Meta collects and uses data, please visit Meta's Privacy Policy at: https://www.facebook.com/privacy/policy.

7. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With delivery service partners to fulfil your orders (e.g., name, phone number, and delivery address).
• With analytics providers such as Google and Meta, as described above.
• When required by law, regulation, or legal process.
• To protect the rights, property, or safety of Myllora, our customers, or others.

8. Payment Information

We do not collect or store any payment card or banking information. All payments are made in cash on delivery, directly to the delivery agent.

9. Data Retention

We retain your order information for as long as necessary to fulfil the purposes described in this policy, including for record-keeping, customer support, and legal compliance.

Website usage data collected through Google Analytics is retained in accordance with Google's data retention policies.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

11. Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal obligations.
• Object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us using the information provided below.

12. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@myllora.com Phone: +212 5 0000 0000 Address: 12 Health Avenue, Casablanca, Morocco